Refund Policy

We strive to provide excellent service and a seamless booking experience, but we understand that changes sometimes happen. Our Refund Policy is designed to offer fair and transparent options for our customers.

1. Refund Eligibility

• Flights Canceled by Us: If we cancel a flight for any reason, you are eligible for a full refund or alternative booking options.

• Flights Canceled by the Airline: If an airline cancels your flight, you may be eligible for a refund based on the airline’s policy.

• Customer Cancellations: Refunds for customer cancellations will be processed according to the airline’s cancellation and refund policy.

2. Refund Process

• Refund requests must be made within 30 days of booking or cancellation.

• Refunds will be processed to the original payment method.

• Processing times for refunds may vary depending on the airline or payment processor.

3. Non-Refundable Tickets

• Some flights or services, including promotional fares, may be non-refundable. These terms will be clearly stated at the time of booking.

4. Special Circumstances

• In case of force majeure (e.g., natural disasters, strikes, government restrictions), Air Ticket Express will work with you to find the best alternative, but we are not responsible for any refund outside of the airline’s policies.